Terms and Conditions
Effective Date: November 26, 2025
Last Updated: November 26, 2025
Welcome to Your Local Scoop. These Terms and Conditions (“Terms”) govern your use of our website at yourlocalscoop.com (the “Website”) and the pet waste removal services we provide (“Services”). By accessing our Website or using our Services, you agree to be bound by these Terms.
Please read these Terms carefully before using our Website or Services. If you do not agree with these Terms, you may not use our Website or Services.
1. Services
1.1 Description of Services
Your Local Scoop provides professional pet waste removal services for residential and commercial properties. Our services include:
- Scheduled weekly or bi-weekly pet waste removal
- One-time yard cleanups
- Commercial property waste removal
- Custom service plans as agreed upon
1.2 Service Area
We provide services within our designated service area. Service availability is subject to location and scheduling capacity. We reserve the right to decline service requests outside our service area or when we are at capacity.
2. Scheduling and Access
2.1 Service Appointments
Services are scheduled based on mutual agreement between you and Your Local Scoop. We will make reasonable efforts to maintain consistent service schedules but reserve the right to adjust schedules due to weather, equipment issues, or other unforeseen circumstances.
2.2 Property Access
You agree to provide Your Local Scoop with safe and unobstructed access to the areas requiring service. This may include providing gate codes, keys, or ensuring gates are unlocked on service days. You are responsible for securing any pets during our scheduled service time.
2.3 Cancellations and Rescheduling
If you need to cancel or reschedule a service appointment, please provide at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.
3. Fees and Payment
3.1 Service Fees
Service fees are based on the frequency of service, yard size, number of pets, and other factors as specified in your service agreement or quote. All fees will be clearly communicated to you before service begins.
3.2 Payment Terms
Payment is due according to the schedule agreed upon (weekly, monthly, or per service). We accept payment by credit card, debit card, or other methods as specified. By providing payment information, you authorize us to charge your payment method for all fees incurred.
3.3 Late Payments
Late payments may result in suspension of services. A late fee may be applied to payments not received within the specified timeframe.
3.4 Price Changes
We reserve the right to change our prices with 30 days’ written notice to active customers. Continued use of our Services after the notice period constitutes acceptance of the new pricing.
4. Customer Responsibilities
As a customer, you agree to:
- Provide accurate information about your property, pets, and service needs
- Ensure safe access to your property on scheduled service days
- Secure all pets during service times to ensure safety of our team
- Notify us of any hazards, aggressive animals, or special conditions on your property
- Maintain timely payment for services rendered
- Notify us promptly of any issues or concerns with our service
5. Liability and Insurance
5.1 Our Liability
Your Local Scoop is insured and will take reasonable care when performing services on your property. However, we are not liable for:
- Pre-existing damage to lawns, landscaping, or property
- Damage caused by hidden underground utilities, sprinkler systems, or other concealed items not marked or disclosed to us
- Pet behavior or health issues
- Incidental or consequential damages
5.2 Property Damage Claims
If you believe our service caused damage to your property, you must notify us in writing within 48 hours of the service date. We will investigate all claims promptly and work with you to resolve any legitimate issues.
5.3 Customer Liability
You are liable for any injuries to our team members caused by undisclosed hazards, aggressive pets, or unsafe conditions on your property that you failed to communicate to us.
6. Service Guarantee
We are committed to providing quality service. If you are not satisfied with our service, please contact us within 24 hours of the service date, and we will re-service your property at no additional charge. This guarantee applies only to the specific service in question and does not entitle you to refunds for past services.
7. Termination
7.1 Termination by Customer
You may cancel your service at any time by providing written notice (email is acceptable). Cancellations take effect at the end of your current billing period. No refunds will be provided for services already rendered or for partial billing periods.
7.2 Termination by Your Local Scoop
We reserve the right to terminate service at any time for any of the following reasons:
- Non-payment or repeated late payments
- Unsafe property conditions
- Aggressive or threatening behavior toward our team
- Violation of these Terms
- Any other reasonable cause
8. Website Use
8.1 Acceptable Use
You may use our Website for lawful purposes only. You agree not to:
- Use the Website in any way that violates applicable laws or regulations
- Attempt to gain unauthorized access to our systems or networks
- Transmit viruses, malware, or other harmful code
- Scrape, copy, or reproduce Website content without permission
- Interfere with the proper functioning of the Website
8.2 Intellectual Property
All content on our Website, including text, images, logos, graphics, and blog articles, is the property of Your Local Scoop or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without written permission.
8.3 Blog and Comments
Our Website includes a blog with articles about pets, animal nutrition, and related topics. If you post comments or interact with our blog:
- You grant us a non-exclusive license to use, reproduce, and display your comments
- You agree not to post offensive, defamatory, or illegal content
- We reserve the right to remove any comments at our discretion
- We are not responsible for user-generated content
9. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party websites. Your use of third-party websites is at your own risk and subject to their terms and conditions.
10. Disclaimer of Warranties
Our Services and Website are provided “as is” and “as available” without warranties of any kind, either express or implied. We do not warrant that:
- Our Services will be uninterrupted or error-free
- Our Website will be free from viruses or harmful components
- The information on our Website is complete, accurate, or current
The information provided in our blog articles is for educational and informational purposes only and should not be considered professional veterinary or medical advice. Always consult with a qualified veterinarian for pet health concerns.
11. Limitation of Liability
To the fullest extent permitted by law, Your Local Scoop shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Services or Website. Our total liability for any claim related to our Services shall not exceed the amount you paid for services in the three months prior to the claim.
12. Indemnification
You agree to indemnify, defend, and hold harmless Your Local Scoop, its owners, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your violation of these Terms
- Your use of our Services or Website
- Your violation of any third-party rights
- Undisclosed hazards or conditions on your property
13. Privacy
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our Services or Website, you consent to our privacy practices as described in the Privacy Policy.
14. Governing Law and Dispute Resolution
14.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of Washington, without regard to its conflict of law provisions.
14.2 Dispute Resolution
Any disputes arising from these Terms or our Services shall first be addressed through good-faith negotiations. If negotiations fail, disputes may be resolved through binding arbitration or in the courts of USA/Washington.
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16. Entire Agreement
These Terms, together with our Privacy Policy and any service agreement you enter into with us, constitute the entire agreement between you and Your Local Scoop regarding our Services and Website.
17. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify customers of material changes by posting the updated Terms on our Website with a new “Last Updated” date. Your continued use of our Services or Website after changes are posted constitutes acceptance of the modified Terms.
18. Contact Information
If you have questions about these Terms and Conditions, please contact us:
Your Local Scoop
Email: yourlocalscoop2@gmail.com
Phone: 509.987.5560
Website: yourlocalscoop.com
By using our Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.